FAQs

What is your returns/exchange policy?

We accept returns in the case of damaged products. If an order arrives damaged please contact hellothewhimsicalapple@gmail.com as soon as possible with a clear photo of the issue so we can appropriately address it for you. If we are not contacted within 7 days of delivery, we will be unable to take responsibility for the damage, unless it is a clear print/production error. Although we take care to package goods appropriately, accidents can happen during transit, and we will do our best to resolve any issues for you.

We do accept exchanges as long as products are returned in original, unused condition.

Do you cover the cost of returned or exchanged items?

As we are a small business we are unable to cover the cost of returned items - with the exception of damaged goods - if you are concerned about a product you’ve received, drop us an email and we’ll do our best to resolve the issue for you.

When should I expect to receive my order?

We post our orders 1-3 times a week, your delivery time will vary depending on the shipping method you selected at checkout, and where your location is.

Oh no! I gave you the wrong/an incomplete delivery address!

If this happens you must contact us immediately, before the item is dispatched. We won't be able to refund you for your order if it gets lost. Hopefully the item will be returned to us, and then we will offer to refund your order (minus postage) or ask you to pay postage again to send it out a second time with an updated address.

Still have questions?

Drop us an email at hellothewhimsicalapple@gmail.com and we’ll get back to you as soon as we can :)